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Having Problems with your Waterloo Mattress?
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Most mattress have a 5 to 10 year warranty applied from the date of purchase, and we will do everything we can to repair or replace your mattress. In order for you warranty to remain valid, the mattress must have proper support.
Zedbed & Natura
Offers limited coverage for 10 years from the date of purchase
In order to benefit from our limited warranty coverage, the mattress must be supported by an adequate structure for optimal performance.
If the bed support is determined as an inadequate structure as it is defined in this booklet, this warranty is no longer void
The warranty is not valid in case of misuse; specifically for burns, tears or holes caused by sharp or pointy objects, improper handling or improper clearing.
Demonstration samples and floor models may also will enjoy a 5 year limited warranty